PRIVACY POLICY
Last Updated: September 2026
This Privacy Policy describes how DARGAN IMPEX ("we", "us", "our") collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our website and related services (collectively, the "Services").
Our website is powered by Shopdeck, which provides the technology and related services that enable us to operate our online store.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy.
- INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you use our Services.
This may include:
• Name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• Order and transaction details
• Products purchased or viewed
• Account information
• Customer support communications
• Reviews, feedback and other information you choose to provide
When you make a purchase, payment-related information may also be collected or processed by authorized payment gateway providers, banks or other payment service providers involved in completing your transaction.
We may not directly store complete card, UPI, banking or other sensitive payment credentials where such information is processed directly by the relevant payment service provider.
- INFORMATION COLLECTED AUTOMATICALLY
When you access or use our website, certain information may be collected automatically.
This information may include:
• Device information
• Browser type
• IP address
• Website activity
• Pages and products viewed
• Date and time of visits
• Referring pages
• Shopping cart activity
• Website interactions
• Cookies and similar technology information
This information may be used to operate the website, maintain security, understand customer behaviour, improve the Services and provide a better shopping experience.
- HOW WE USE YOUR INFORMATION
We may use personal information collected through our Services for purposes including:
• Processing and fulfilling orders
• Processing and confirming payments
• Arranging shipping and delivery
• Providing order status and delivery updates
• Creating and maintaining customer accounts
• Communicating with customers regarding orders
• Responding to questions, complaints and customer support requests
• Processing cancellations, returns, refunds or exchanges in accordance with our applicable policies
• Detecting and preventing fraudulent or unauthorized transactions
• Maintaining the security and functionality of our website
• Improving our products, website and customer experience
• Maintaining business, accounting and transaction records
• Sending service-related communications
• Sending promotional communications where permitted and subject to applicable preferences
• Complying with applicable legal, tax and regulatory requirements
We will use personal information only for legitimate business purposes and as otherwise permitted or required under applicable law.
- ORDERS AND TRANSACTIONS
When you place an order, we collect information necessary to process and fulfil your purchase.
This may include your name, contact information, billing information, delivery address, order details and transaction-related information.
We may use this information to verify your order, process payment, arrange delivery, provide order updates, handle returns or refunds and provide customer support.
- PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment gateways, banks and other payment service providers.
The payment provider may collect information necessary to authorize and process your transaction in accordance with its own terms and privacy practices.
DARGAN IMPEX may receive transaction-related information such as payment status, transaction reference number, payment method, amount and other information necessary for order processing, reconciliation, refunds, fraud prevention and customer support.
We do not intend to collect or store sensitive payment credentials where those credentials are handled directly by the applicable payment service provider.
- SHOPDECK
Our website is powered by Shopdeck.
Shopdeck provides technology and related services that enable us to operate our online store and may process certain information as necessary to provide those services.
Information you provide through our website may therefore be processed through systems and services used to operate the DARGAN IMPEX online store.
Shopdeck's handling of information may also be subject to its applicable terms, policies and agreements.
- SHIPPING AND DELIVERY PARTNERS
To fulfil your order, we may share necessary information with shipping, logistics and delivery service providers.
Such information may include:
• Customer name
• Mobile number
• Delivery address
• Order information
• Delivery instructions
• Other information reasonably required to complete delivery
We share only information reasonably necessary for order fulfilment and related services.
- SERVICE PROVIDERS
We may use third-party service providers to help us operate our business and provide the Services.
These may include:
• Shopdeck
• Payment service providers
• Banks and financial service providers involved in transactions
• Shipping and logistics providers
• Communication service providers
• Customer support providers
• Website hosting and technology providers
• Analytics and security service providers
• Professional advisers and other business service providers
These parties may receive or process information where reasonably necessary to perform services on our behalf or facilitate a service requested by you.
- COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate and improve the Services.
Cookies are small data files stored on your device or browser. They may be used to:
• Keep the website functioning correctly
• Maintain shopping cart information
• Remember certain preferences
• Understand website usage
• Improve website performance
• Maintain website security
• Measure the effectiveness of website features or marketing activities
You may be able to manage or disable certain cookies through your browser settings. Disabling necessary cookies may affect the functionality of some parts of the website.
- MARKETING COMMUNICATIONS
Where permitted, we may use your contact information to send you information regarding products, promotions, offers or other updates relating to DARGAN IMPEX.
You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the relevant communication, where available.
Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, including order confirmations, payment updates, shipping information and customer support messages.
- HOW WE SHARE INFORMATION
We do not sell or rent your personal information as part of our ordinary business operations.
We may share information where reasonably necessary with service providers and other parties that assist us in operating the Services, processing payments, fulfilling orders, delivering products, preventing fraud, maintaining security or complying with applicable legal requirements.
Information may also be disclosed:
• When required by applicable law or lawful authority
• To enforce our Terms of Service or other policies
• To investigate suspected fraud, misuse or security incidents
• To protect the rights, property or safety of DARGAN IMPEX, our customers or others
• In connection with a lawful business restructuring, merger, acquisition, transfer or sale, subject to applicable requirements
- DATA RETENTION
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on the nature of the information and applicable legal, accounting, tax, operational, fraud-prevention and dispute-resolution requirements.
When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable practices and requirements.
- DATA SECURITY
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other account-access information with unauthorized persons.
- YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights or choices regarding personal information relating to you.
Depending on the circumstances, these may include requesting access to or correction of certain personal information, requesting deletion where applicable, withdrawing consent where processing is based on consent, or raising a grievance regarding the handling of your personal information.
Certain information may need to be retained where required for legitimate business purposes or to comply with applicable legal, accounting, tax, fraud-prevention or regulatory requirements.
We may need to verify your identity before processing certain privacy-related requests.
- CHILDREN'S PRIVACY
Our Services are intended to be used by persons who are legally capable of entering into transactions or by persons using the Services with appropriate involvement or consent from a parent or legal guardian.
We do not knowingly seek to collect personal information from children in circumstances where such collection would not be permitted under applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us using the information provided below.
- THIRD-PARTY LINKS
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites or services that are not controlled by DARGAN IMPEX.
We recommend reviewing the applicable privacy policies before providing personal information through a third-party website or service.
- FRAUD PREVENTION AND SECURITY
We may use information relating to orders, transactions, devices and website activity to identify, investigate and prevent suspected fraud, unauthorized transactions, abuse or other security threats.
Where necessary, information may be shared with relevant payment providers, financial institutions, technology providers, logistics providers or lawful authorities for fraud-prevention and security purposes.
- LEGAL AND REGULATORY COMPLIANCE
We may collect, use, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, taxation requirements, lawful requests, court orders or other legal obligations.
We may also maintain appropriate transaction and business records as required for accounting, taxation, dispute resolution, fraud prevention and regulatory compliance.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or applicable requirements.
The updated Privacy Policy may be posted on our website with a revised "Last Updated" date.
Where required by applicable law, we may provide additional notice regarding material changes.
- CONTACT AND GRIEVANCE INFORMATION
If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact:
Business Name: DARGAN IMPEX
Address:
Shop No. 6
Laxmi Bai Nagar Market
South Delhi, Delhi
GSTIN: 07AZHPD8381M1ZV
Website technology/platform: Shopdeck
- CONSENT AND ACKNOWLEDGEMENT
By providing personal information through the Services, you acknowledge that such information may be collected and processed for the purposes described in this Privacy Policy, subject to applicable law.
Where your consent is specifically required under applicable law, we will seek such consent in an appropriate manner.
Your continued use of the Services is subject to this Privacy Policy, our Terms of Service and other applicable policies displayed on the DARGAN IMPEX website.